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Indian BPO Firm Gears Up To Serve Hospitality Sector
TopSource- UK based financial services and payroll outsourcing firm is in the process of making its footprint in the Indian hospitality market. TopSource promoters have taken a keen interest towards hospitality market as the scope of this industry is growing. They intend to start BPO services from the company’s India office in Pune. TopSource will adopt a reference based approach to target hospitality clients in India. The company provides BPO services for large, medium and small business houses.
According to Murali Santharam, Co founder, TopSource quoted that they have been in the Indian market for last 18 months and they serve to a number of hospitality domains and restaurant ventures in UK and they intend to extend these services to their Indian clients. The company offers the flexibility to work with any type and size of an organizational set up by providing cost effective BPO solutions.
Business Process Outsourcing Hit by Holidays
Just when the time has ripened for the Philippines to assert themselves as a major force in the business process outsourcing sector, we find that they are dogged by internal hassles. The upcoming elections and the falling value for the dollar notwithstanding, call center services in the Philippines look threatened with the increasing number of holidays in the calendar.
It’s not just the planned holidays that is hitting the business process outsourcing industry below the belt. It is also the unplanned ones which interfere in the quality of work. Stalled and delayed projects are poison for a business process outsourcing firm and it is no secret that the powers that be in the Philippines are not happy with the way things are turning out.
This sort of a discrepancy in the promotion of the country as a BPO hub and the actual services offered disrupted by holidays and leaves could spell doom for the nascent BPO sector. These are adding to the costs, instead of cutting it down.
Contact Center Business In India
Business process outsourcing is an age old practice and since the advent of contact centers there has a vivid paradigm shift. This is the way that businesses operate or can be operated through a contact center. They provide BPO services like inexpensive data storage, Internet broadband services, online analytical processing tool and continued process specialization.
The paradigm shift is that, the high-end technology has enabled global exchange of BPO services. Today, BPO industry has matured to the extent that high-end technology is being used with state-of-the art infrastructure. Contact center caters to number of BPO services like insurance, retail, mortgage, banking, finance, healthcare, telecommunications, travel, hospitality and others.
Birla Nuvo To Provide BPO Services For “Idea”
Bangalore, India: Aditya Birla Minacs, a BPO firm and subsidiary of Aditya Birla Nuvo has cracked Rs 600- crore outsourcing deal from Idea Cellular, strengthening its presence in domestic market. The business process outsourcing deal that is spread over a period of five years is probably one of the largest BPO contracts in the domestic market in recent years.
Deepak J Patel, CEO, Aditya Birla Minacs, said in statement that about 18 months backs the company had strategic intent to get into domestic outsourcing and this deal has a huge potential in the competitive BPO market.
Aditya Birla Minacs is among the top 10 business process outsourcing units in India. It has been associated with Idea Cellular for past 15 months, primarily providing voice based BPO services. The 600- crore order is a fresh BPO deal for Aditya Birla Minacs. The BPO firm will largely provide voice based BPO services to the western and eastern parts of Idea Cellular Operations in India.
Contact Center Bailed Out!
After bailing out several industries, a contact center is looking to reap the benefits of government initiatives to pump in recovery money. The Department of Tax Credit, Ohio, has approved the credit bid of a contact center, making it possible for them to plan and implement the addition of about 500 call center agents to their employee strength. This move will definitely go a long way in making things easy for an infested contact center sector where business has trickled down due to the global meltdown.
The amount pitched for the contact center is to the tune of $700,000. The Council has also relaxed the tax that is payable to them in the next five years. The tax rebate announced is 40%. This will be against commercial activity and franchise. A member of the Council which met in Columbus to decide this credit felt that this was a trend-setting move to inject resources in an ailing sector.
CDS Global Services Eyes on New BPO Acquisitions
CDS Global Services, a wholly-owned subsidiary of CDC Corporation and a provider of IT and BPO services is looking at organic growth and acquisitions in India under its business process outsourcing wing as said by a top company official.
The Managing Director of CDS Global Services, Rajan N Vaz said that, the company is looking at acquisition in India under the BPO umbrella. They are talking to several BPO companies in the range of $15-20 million for acquisitions. The company is also looking at organic growth through its expansion.
Vaz said that the company is planning to expand its business process outsourcing operations during the third quarter that includes the opening up of two new additional offices located in Mumbai and Pune with addition of 450 seats. He added that the company has number of healthy projects in the pipeline.
CDC Global Services has also announced that it has signed a letter of consent to use the hosted solutions of Tata Communications, a global communications provider under the technology partnership.
This partnership is a part of the company’s expansion of its BPO wing. As part of the partnership, CDC Global expects to use the Instaac platform of Tata’s for expanding its contact center business activities as said by the Managing Director of India’ s CDC Global Services, Shrikant Parab.
CDC Global services started its BPO operations in the first quarter of 2009 with 50 agents working in two offices located in Mumbai and Pune. At this facility centre CDC global Services was already operating its IT outsourcing operations.
Davao City- One of the Favored BPO Destinations
Manila, Philippines: Robinsons Land Corporation (RLC), the country’s top developer of premium office space, is planning to expand its clientele base by offering the business process outsourcing industry a strategic location for their growing business needs through its recently launched project in Davao city.
Robinsons Cybergate Davao, a two storey mixed landmark situated at JP Laurel Avenue, Bajada stands proud with one of its kind retail component and upper level of 5,200 square meters that is perfect for BPO or call centers and traditional offices. It is also accredited to PEZA and equipped with 24/7 utility provisions and redundant power capacities.
Davao City, being the only Philippine City outside Metro Manila has more than million and is ideal site for BPO industry. It is one of the noted sites by Business Process Association of the Philippines (BPA/ P). The city has been included among the BPA/P Top Next Wave Cities and has been recognized by KPMG’s 2009 Exploring Global Frontiers IT Advisory as among the World’s 31 new emerging destinations for BPO and IT industry.